Bbb of Detroit and Eastern Michigan

Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who It Would Likely Concern:

Many thanks for providing Quicken Loans the chance to answer Mrs. Townsend’s current communication with your working environment. At Quicken Loans, we simply just just take great pride within our company culture—a culture that is constructed on a collection of core values we call ISMs. One ISM that is such is client, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in everything we do, including within our thorough review and a reaction to all inquiries, problems, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. Townsend familiar with us.

After getting Mrs. Townsend’s issue, she was contacted by me straight. As Mrs. Townsend appreciates, we try not to concur along with her allegation that Quickens Loans guaranteed the deposit would be refunded “no matter just just just what. ” Rather, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Also, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for just about any explanation, we are going to refund your deposit without the real price of your assessment and credit history. ” The Townsend’s home appraised at a lower price than expected, therefore we were not able to shut their loan that is why. In amount, a full refund is perhaps maybe maybe not owed into the Townsends for the reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Client Reaction

Better Business Bureau:

We have reviewed the reaction created by the company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my issue. For the reference, details of why i’m rejecting this response look below:

He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We ensured to inquire of the representative if some of these details within the loan work to alter drastically would We be refunded my whole quantity. She reacted that I would personally be refunded it doesn’t matter what. It is all unfortunate on a recorded line however the multiple agents on a recorded line that I have spoken to in regards to just refund have not allowed me he original lady that I spoke to in regards to my loan was contacting me. We ensured to inquire of the agent if some of these details into the loan work to alter drastically would We be refunded my whole quantity. She reacted that i’d be refunded regardless of what. This really is all sad for a recorded line nevertheless payday loans New Jersey the numerous agents that We have talked to when it comes to simply refund never have allowed me personally to tune in to the phone call or supplied me with almost any description. The final representative that we talked with, i really believe their title ended up being Eric, had been really rude and degrading. He had been reading from the script and wouldn’t normally I would ike to getting sentence that is entire. He had been really rude I inquired to talk with their superior and had been Tell dad he couldn’t promise that I would personally be talking to that I would receive a phone call back and he would be the only person. I became scammed by the agent that is first lied and stated i might get a complete refund no real matter what. It is for a recorded line. They’ve done me personally incorrect.

I’m demanding a refund that is full this business whom scammed me personally.